We want you to buy with confidence anytime you make a purchase on LaunchAStartup.com. That is why we ensure clients pay only for work received and contractors get paid for work that has been delivered and accepted. The delivery of the product and/or service are covered under the LaunchAStartup promise.

To be eligible, one of the following must apply:

1. You made payment to the seller, but the seller failed to deliver by 7 calendar days past the maximum estimated delivery date.

2. The seller delivered, but not as depicted in the seller's description.

You must first contact the seller before filing a claim. Please allow three business days to give your seller a chance to address the issue. You can submit a claim if the seller does not respond or if the issue is not addressed to your satisfaction. You then have 30 days to file a claim.

Limits and Coverage Amounts

Buyers are limited to a lifetime maximum of fifty claims for purchases from sellers on the LaunchAStartup.com website. Withdrawn claims do not count towards this maximum. Buyers who pay for purchases via the LaunchAStartup.com website are eligible to receive up to $1,000 of the purchase price.